Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures and distributes automobiles across six continents. With approximately 201,000 employees and 90 plants worldwide, the company’s automotive brands include Ford, Lincoln, Mercury and Volvo.

Business Challenges

  • To on-board suppliers from China and Philippines through EDI
  • To educate suppliers in China and Philippines about the processes (3 EDI messages flows 830, 862, 856) and the benefits of EDI
  • To support suppliers in China and Philippines in the regional time-zone with local language

Solutions Overview

  • Provide educational workshops for Ford suppliers in China and Philippines on the processes and benefits of EDI
  • Provide EDI on-boarding services (via IBM Sterling Collaboration Network) to Ford suppliers in China and Philippines and to complete the end-to-end accreditation testing with Ford GEC hub in North America
  • Provide Technical support and helpdesk services to suppliers in China and Philippines

Business Benefits

  • Understanding the benefits of EDI helps Ford suppliers to participate the EDI programme faster
  • Outsourcing helped Ford Suppliers to speed up the EDI on-boarding, and reduce effort and time cycle for both ford and Ford suppliers
  • Local support with same time zone and language reduce 90% of problem solving effort for both Ford China and Ford US hub
  • Single, unified process greatly helped Ford simplify the coordination with suppliers and improve response time

eCOM China - Shanghai

Address: 2F Building 10 No.77,Futexisan Road,

Pudong New Area, Shanghai

Telephone: (8621) 5866 2100


eCOM China - Hong Kong

Address: Room 4108, Floor 41, Hopewell Centre

183 Queen's Road East,

Wanchai, Hong Kong

Telephone: (852) 2821 2777


eCOM Philippines

Address: Suite 501 West Tower, Philippine Stock Exchange Center Exchange Road,

Pasig City, 1605 Philippines

Telephone: (632) 634 4153


eCOM Australia

Address: 9/14 Market St, Box Hill, Melbourne, VIC 3128, Australia

Telephone: (61) 3 9005 8096


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