Business Challenges

• To on-board suppliers from China and Philippines through EDI
• To educate suppliers in China and Philippines about the processes (3 EDI messages flows 830, 862, 856) and the benefits of EDI
• To support suppliers in China and Philippines in the regional time-zone with local language

Solutions Overview

• Provide educational workshops for Ford suppliers in China and Philippines on the processes and benefits of EDI
• Provide EDI on-boarding services (via IBM Sterling Collaboration Network) to Ford suppliers in China and Philippines and to complete the end-to-end accreditation testing with Ford GEC hub in North America
• Provide Technical support and helpdesk services to suppliers in China and Philippines

Business Benefits

• Understanding the benefits of EDI helps Ford suppliers to participate the EDI programme faster
• Outsourcing helped Ford Suppliers to speed up the EDI on-boarding, and reduce effort and time cycle for both ford and Ford suppliers
• Local support with same time zone and language reduce 90% of problem solving effort for both Ford China and Ford US hub
• Single, unified process greatly helped Ford simplify the coordination with suppliers and improve response time